Terms and conditions
These terms and conditions will be part of the contract between the customer and The Witching Hour.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
All the orders placed the online store are subjected to the present terms and conditions and any order placed by the customer implies the acceptance of the present terms and conditions.
The Shop reserves the right to adapt or to modify at any time the present terms and conditions.
1. Modalities, descriptions, prices and shipping costs:
Items on sale on the online store are presented and detailed so that every customer is capable of knowing the essential characteristics of the items he would like to buy.
The photos illustrating the description of items are given as a rough guide and are not contractual. As the gemstones can be natural and items are handmade, it can exist slightly differences of color and details between the items shown on the pictures and the items that the buyer will receive.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. But we cannot guarantee that your computer monitor's display of any color will be accurate.
The prices are in euros and exclude the shipping costs. If you use the converter of foreign currencies available on the online store, the prices can be slightly different on the shop and at the time of the payment, this is because of the constant change of the rate of conversion of the various currencies. The prices shown thanks to the automatic converter of the shop are given only for informational purposes, and The Witching Hour cannot be considered responsible for these differences between the prices.
The shop reserves the right to revise its prices at any time but makes a commitment to apply the current prices at the time of the order, subject to the availability at this date.
The method of dispatch and the shipping costs are according of the weight of the package and of the zone of destination of the order.
The items ordered are payable counting and without any discount, the means of payment is in the choice of the buyer among those proposed by The Witching Hour shop and depending of the country of the buyer:
-Credit card payment: payments are made via the solution of secure on-line payment Payplug.
-Bank transfer: The customer has a time allowed of 7 days to make his transfer, after these 7 days his order will be cancelled
The Witching Hour shop has no access to the informations. As a result of which these informations are not kept on the servers and are asked at every new transaction on the site.
The delivery method and the shipping costs are according to the weight of the package and the destination of the order and are calculated according to the rates of the french postal service.
Different mode of delivery can be proposed to the customers, according to the country of destination and to the weight of the order.
|3 to 7 business days||3 to 7 business days|
|5 to 20 business days||5 to 20 business days|
Canada and USA
|7 to 20 business days||7 to 20 business days|
Rest of the world
|15 to 30 business days||15 to 30 business days|
The goods appearing on the web site are in stock and the orders are daily treated from Monday to Friday included. The dispatch is usually made in the next 48h after the reception of the payment of the order.
In case of return of the package because of a mistake in the address given by the customer, of name missing on the mailbox or not retreat of the parcel in post office, the shipping costs to ship again the package will be chargeable to the customer.
In case of theft loss of the package:
In case of theft or of loss of the package, the tracking number give evidence of the distribution or the of the not distribution of the package. The customer will have to contact quickly the shop so that a complaint can be deposited, by the buyer and by the shop, to the postal service. However, as the tracking number is the evidence of the good work of the shop , The Witching Hour cannot be considered responsible, consequently no refund or exchange cannot be asked to the store.
Custom charges, taxes for international customers:
During international shipping, customs charges or taxes can be demanded to the customer in case of control of package. This being totally out of The Witching Hour control, their amount cannot be demanded to the shop.
Return of the items:
According to the law, the buyer has a time allowed of 14 days as from the reception of his corder to return the item he bought.
The right of return can be applied only if the procedure below is respected and only if the products returned during the time allowed of 14 days still be sealed and in perfect condition.
Above all return, the customer has to contact the customer service of The Witching Hour shop by email.
All the package must be shipped with a tracking number. In case of loss of the package by the postal service, The Witching Hour will ask you the number to track the package.
The shipping costs of the package to return the items are chargeable to the sender. No package sent in mode with repayment will be accepted by The Witching Hour shop.
If the procedure above is respected, The Witching Hour shop makes a commitment to make the exchange or the refund of the product for a maximum time allowed of 14 days following the reception of the returned goods.
In case of refund, only the price of the returned item will be paid off. As the shiiping costs were used to send the package, they cannot be paid off to the customer.
According to the law n°80.335 of May 12th, 1980, The Shop saves itself the property of the goods delivered up until the complete payment of their price.
During the process of your order, the shop will collect your name, first name, address and email address, to be able to handle and to ship your order. Your name, first name and address are then transmitted in The Post office as far as they appear on your package and this in the only purpose that you can receive the items that you bought.
These informations collected by The Witching Hour will never be transmitted to any third-party, except The Post office, as explained above. Your informations are saved on the website server and are accessible only by you, by connecting to your customer account, and by The Witching Hour. You can rectify at any time these informations or ask for the deletion of your customer account (what will engender the deletion of these informations on our server).
The shop has no access to your information of payment. Credit card information is always encrypted during transfer over networks.
If you have any question about the collect of these informations, feel free to contact us via the contact form.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the french laws.
Any contesting relative to the interpretation or to the execution of the orders will be examined with the biggest care and will be the object of an immediate amicable proposal. In case of contesting not resolved between the shop and the buyer, only the commercial court the closest to the shop will be competent on the subject.
Questions about the Terms of Service should be sent to us via our contact page.