The delivery method and the shipping costs are according to the weight of the package and the destination of the order and are calculated according to the rates of the french postal service.
Different mode of delivery can be proposed to the customers, according to the country of destination and to the weight of the items.
|3 to 7 business days||2 to 3 business days|
|5 to 15 business days||5 to 15 business days|
Canada and USA
|7 to 20 business days||7 to 20 business days|
Rest of the world
|15 to 30 business days||15 to 30 business days|
The goods appearing on the web site are in stock and the orders are treated within the next 72h, from Monday to Friday included. The dispatch is usually made in the next 48h after the reception of the payment of the order.
The customer has to check carefully the informations they give to the online store. In case of return of the package because of a mistake in the address given by the customer, of a missing name on the mailbox or not retreat of the parcel at the post office, the shipping costs to ship again the package will be chargeable to the customer.
If your package is not delivered:
In case of a package not delivered, the tracking number give evidence of the distribution or of the not distribution of the package. The customer will have to contact the store as soon as possible to report the problem, so that a complaint can be made to the postal service, by the buyer and by the store.
However, as the tracking number is the evidence of the expedition of the package, The Witching Hour cannot be considered responsible, consequently no refund or exchange cannot be asked to the store.
If the tracking number specifies that the package were delivered, we won't be able to make any complaint to the postal service. Then no refund and no exchange will be possible.
Custom charges, taxes for international customers:
During international shipping, customs charges or taxes can be asked to the customer in case of control of the package. This fact is totally out of The Witching Hour control, so their amount cannot be asked to the store.
Only the buyer will have to pay every taxes and custom charges asked by the postal service.
Return of the items:
According to the law, the buyer has a time allowed of 14 days from the reception of the order to return the item bought.
The right of return can be applied only if the procedure below is respected and only if the items returned during the time allowed of 14 days still be sealed and in perfect condition.
Above all return, the customer has to contact the customer service of The Witching Hour by email, via the contact form of the online store.
The returned package must be shipped with a tracking number. In case of loss of the package by the postal service, The Witching Hour will ask you the number to track the package.
The shipping costs of the package to return the items are chargeable to the sender. No package sent in mode with repayment will be accepted by The Witching Hour.
If the procedure above is respected, The Witching Hour makes a commitment to make an exchange or a refund of the items for a maximum time allowed of 14 days following the reception of the returned goods.
In case of refund, only the price of the item will be refund, as the shipping costs were used to ship the package, they won't be refund.
The items ordered are payable counting and without any discount, the means of payment is in the choice of the buyer among those proposed by The Witching Hour and depending of the country of the buyer:
-Credit card payment: payments are made via the solution of secure on-line payment Payplug. The Witching Hour will never have any access to your payment informations.
-Bank transfer: The customer has a time allowed of 7 days to make the bank transfer, after these 7 days the order will be cancelled.
The Witching Hour has no access to the bank informations. As a result of which these informations are not kept on the servers and are asked at every new transaction on the website.