Deliveries and returns
The transport of your package
Packages are generally dispatched within 72h hours after receipt of payment (except during weekend). Delivery times may vary depending on the destination country, the shipping method chosen and the speed of the postal service.
The shipping method and the delivery fees depend on the weight of the package and the destination zone of the order. They are calculated according to the rates of the postal service and include packaging, handling and postage.
We advise you to group your purchases in a single order to save on shipping costs. If you place more than one order on the same day, we will not be able to consolidate these orders into one package and you will be required to pay shipping charges for each one.
It is very important to us to provide you with the best possible shopping experience, which is why we take special care with each package, and why the goods you have ordered are always generously wrapped to be perfectly protected. We try as much as possible to use recycled and recyclable packaging for the preparation of your orders.
Packages are systematically sent with a tracking number that will allow you to follow the progress of your order and will attest to its delivery.
When you order, you will have the possibility to choose different delivery methods offering you different services such as delivery against signature or insurance to protect you in case of loss of the parcel by the postal service. For parcels in France, we offer insurance and delivery against signature for any order over 70 euros.
The customer will always be informed of the delivery costs of his order after having given his address and before proceeding to the payment.
Breakdown of delivery times by country:
|3 to 7 business days||2 to 3 business days||Not available||Not available|
|5 to 15 business days||5 to 15 business days||5 to 10 business days||7 to 20 business days|
Canada and USA
|7 to 20 business days||7 to 20 business days||7 to 15 business days||7 to 30 business days|
Rest of the world
|15 to 30 business days||15 to 30 business days||15 to 30 business days||15 to 30 business days|
It also happens that the postal service takes longer than usual, especially during sales, vacations or during the end of the year. We invite you to take this into account when placing an order during these times of the year.
These possible delays are totally independent of our will and we have no control over them, therefore the store cannot be held responsible.
The customer is responsible for verifying the accuracy of the information provided to the store.
In case of return of the package because of wrong address given by the customer, missing name on the mailbox or not withdrawal of the package in the post office, the cost of re-sending the package may be claimed to the customer before returning the order.
If your package is not delivered:
In case of non-receipt of the package, the tracking number will attest to the delivery or non-delivery of the package.
The customer will have to contact the store as soon as possible to report the non-receipt of the package. After examining the situation, a claim may be filed with the postal service by the store. The tracking number of your package is there to protect your purchases and to help us find them via the claim made to the Post Office.
Please know that we take this type of situation very seriously and we make it a point of honor to resolve them.
If after filing the claim the Post Office confirms that your package is lost, we will return the goods to you. Please note that a claim systematically involves an investigation by the postal service and that this can cause delays of up to 2 months if you are located outside France.
The tracking number being proof of the shipment of the package, the store can not be held responsible for the possible non-receipt of the package and / or its loss by the postal service.
Therefore, no refund or exchange can be claimed without a complaint to the Post Office (made by us), and a response from the postal service stating that the package is lost.
If the tracking number of the package indicates that it has been delivered, no claim can be made to the postal service, and no exchange or refund can be made.
If you frequently encounter difficulties in having your orders delivered by the postal service, we invite you to choose the delivery method "Colissimo with signature" in order to avoid any problem.
It is also up to the customer to make sure that his name is on his mailbox so that the letter carrier can make the delivery of the package.
Custom charges, taxes for international customers:
During international shipping, customs charges or taxes can be asked to the customer in case of control of the package.
This fact is totally out of The Witching Hour control, so their amount cannot be asked to the store. Only the buyer will have to pay every taxes and custom charges asked by the postal service.
Return of the items:
According to the law, the buyer has a time allowed of 14 days from the reception of the order to return the item bought. The right of return can be applied only if the procedure below is respected and only if the items returned during the time allowed of 14 days still be sealed and in perfect condition.
Above all return, the customer has to contact the customer service of The Witching Hour by email, via the contact form of the online store.
The returned package must be shipped with a tracking number. In case of loss of the package by the postal service, The Witching Hour will ask you the number to track the package.
The shipping costs of the package to return the items are chargeable to the sender. No package sent in mode with repayment will be accepted by The Witching Hour.
If the procedure above is respected, The Witching Hour makes a commitment to make an exchange or a refund of the items for a maximum time allowed of 14 days following the reception of the returned goods.
The items ordered are payable counting and without any discount, the means of payment is in the choice of the buyer
among those proposed by The Witching Hour and depending of the country of the buyer:
-Credit card payment: payments are made via the solution of secure on-line payment Payplug.
The Witching Hour will never have any access to your payment informations.
-Bank transfer: The customer has a time allowed of 7 days to make the bank transfer, after these 7 days the order will be cancelled.
If you have not received the email containing the payment information, please check the spam folder in your emailbox.
- Amazon Pay: Pay with your Amazon account. We haven't any access to your payment informations.
The Witching Hour has no access to the bank informations.
- Paypal: Pay with the secured payment method Paypal. We have no access to your bank informations.
As a result of which these informations are not kept on the servers and are asked at every new transaction on the website.
Reservation of property:
In accordance with the law n°80.335 of May 12, 1980, the store reserves the property of the ordered goods until the integral payment of their price.