The delivery method and the shipping costs are according to the weight of the package and the destination of the order and are calculated according to the rates of the french postal service.
Different mode of delivery can be proposed to the customers, according to the country of destination and to the weight of the order.
|3 to 7 business days||3 to 7 business days|
|5 to 20 business days||5 to 20 business days|
Canada and USA
|7 to 20 business days||7 to 20 business days|
Rest of the world
|15 to 30 business days||15 to 30 business days|
The goods appearing on the web site are in stock and the orders are daily treated from Monday to Friday included. The dispatch is usually made in the next 48h after the reception of the payment of the order.
In case of return of the package because of a mistake in the address given by the customer, of name missing on the mailbox or not retreat of the parcel in post office, the shipping costs to ship again the package will be chargeable to the customer.
In case of theft loss of the package:
In case of theft or of loss of the package, the tracking number give evidence of the distribution or the of the not distribution of the package. The customer will have to contact quickly the shop so that a complaint can be deposited, by the buyer and by the shop, to the postal service. However, as the tracking number is the evidence of the good work of the shop , The Witching Hour cannot be considered responsible, consequently no refund or exchange cannot be asked to the store.
Custom charges, taxes for international customers:
During international shipping, customs charges or taxes can be demanded to the customer in case of control of package. This being totally out of The Witching Hour control, their amount cannot be demanded to the shop.
Return of the items:
According to the law, the buyer has a time allowed of 14 days as from the reception of his corder to return the item he bought.
The right of return can be applied only if the procedure below is respected and only if the products returned during the time allowed of 14 days still be sealed and in perfect condition.
Above all return, the customer has to contact the customer service of The Witching Hour shop by email.
All the package must be shipped with a tracking number. In case of loss of the package by the postal service, The Witching Hour will ask you the number to track the package.
The shipping costs of the package to return the items are chargeable to the sender. No package sent in mode with repayment will be accepted by The Witching Hour shop.
If the procedure above is respected, The Witching Hour shop makes a commitment to make the exchange or the repayment of the product for a maximum time allowed of 14 days following the reception of the returned goods.
In case of refund, only the price of the item will be paid off. The shipping costs having been used to ship the package, they won't be paid off.
The items ordered are payable counting and without discount, the means of payment is in the choice of the buyer among those proposed by The Witching Hour shop:
-Paypal: Payments are secured and are made with Paypal. The informations of the credit cards are coded under the protocol SSL (Secure Socket Layer) and never passes in transit in clear on the network.
-Credit card payment: payments are made via the solution of secure on-line payment Payplug.
-Bank transfer: The customer has a time allowed of 7 days to make his transfer, after these 7 days his order will be cancelled
The Witching Hour shop has no access to the informations. As a result of which these informations are not kept on the servers and are asked at every new transaction on the site.